Client stories from high-stakes transitions
A short flavour of how I’ve helped other companies - anonymised so I can be frank about their challenges.
A short flavour of how I’ve helped other companies - anonymised so I can be frank about their challenges.
Scaling from 10 to 100 staff - in 10 weeks
Extreme remote / offshore scaling plus monthly product pivots in high pressure environment pushed teams to the edge
HIGH-CHANGE
SCALING
FINTECH
USA
Legacy systems & mindset after acquisition
Needed to free up team & shift to agile while still supporting legacy systems - and restoring trust
TRANSFORMATION
ACQUISITION
HR SAAS
UK
Planning 20x scaling - but delivery failing
Delivery already struggling with fragile process, unclear roles, and patchy deployment. Stability needed before scaling
SCALING
TRANSFORMATION
ADTECH
CANADA
Scaling from 10 to 100 staff - in 10 weeks
Extreme remote / offshore scaling plus monthly product pivots in high pressure environment pushed teams to the edge
HIGH-CHANGE
SCALING
FINTECH
USA
Legacy systems & mindset after acquisition
Needed to free up team & shift to agile while still supporting legacy systems - and restoring trust
TRANSFORMATION
ACQUISITION
HR SAAS
UK
Planning 20x scaling - but delivery failing
Delivery already struggling with fragile process, unclear roles, and patchy deployment. Stability needed before scaling
SCALING
TRANSFORMATION
ADTECH
CANADA
Scaling from 10 to 100 staff - in 10 weeks
Extreme remote / offshore scaling plus monthly product pivots in high pressure environment pushed teams to the edge
HIGH-CHANGE
SCALING
FINTECH
USA
Legacy systems & mindset after acquisition
Needed to free up team & shift to agile while still supporting legacy systems - and restoring trust
TRANSFORMATION
ACQUISITION
HR SAAS
UK
Planning 20x scaling - but delivery failing
Delivery already struggling with fragile process, unclear roles, and patchy deployment. Stability needed before scaling
SCALING
TRANSFORMATION
ADTECH
CANADA
Fast growth left process and tools behind
Messy processes led to rework, errors and frustration - for teams and clients
HIGH-CHANGE
SCALING
B2B SERVICES
USA
Inefficient ops, slow error-prone delivery, unclear ownership
Tight 3-week reset to fix high-friction processes before next scaling push
SCALING
RESTRUCTURING
B2B CONSULTANCY
USA
Fast growth left process and tools behind
Messy processes led to rework, errors and frustration - for teams and clients
HIGH-CHANGE
SCALING
B2B COACHING
USA
Inefficient ops, slow error-prone delivery, unclear ownership
Tight 3-week reset to fix high-friction processes before next scaling push
SCALING
RESTRUCTURING
B2B CONSULTANCY
USA
Fast growth left process and tools behind
Messy processes led to rework, errors and frustration - for teams and clients
HIGH-CHANGE
SCALING
B2B SERVICES
USA
Inefficient ops, slow error-prone delivery, unclear ownership
Tight 3-week reset to fix high-friction processes before next scaling push
SCALING
RESTRUCTURING
B2B CONSULTANCY
USA
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Lloyd's Register
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Lloyd's Register
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Lloyd's Register
Fintech Scale-Up
Her coaching of our management team helped with the leadership skills they needed to survive and even thrive through unstability
Mike Kaplan
Director
B2B SaaS
Her process changes improved velocity and predictability, allowing us to scale effectively and deliver better software to our customers
Lance Schafer
General Manager
HR SaaS
Lir is one of most productive people I've worked with here - she helped people change beyond expectations
Paul Graves
CTO
Professional Service Provider
Lir drove the change we needed, and worked closely with our leaders to transform our ways of working
Derek S
Director
Fintech Scale-Up
Even after our engagement ended, she continued as a resource & advisor - she genuinely invests in your success
Mike Kaplan
Director
Fintech Scale-Up
Lir brought exactly the steady leadership and management we needed during intense scaling period
Mike Kaplan
Director
B2B Service Provider
With just a few weeks work, Lir streamlined our systems, and clarified and improved team processes and tools.
Ben J
CEO
Fintech Scale-Up
Her coaching of our management team helped with the leadership skills they needed to survive and even thrive through unstability
Mike Kaplan
Director
B2B SaaS
Her process changes improved velocity and predictability, allowing us to scale effectively and deliver better software to our customers
Lance Schafer
General Manager
HR SaaS
Lir is one of most productive people I've worked with here - she helped people change beyond expectations
Paul Graves
CTO
Professional Service Provider
Lir drove the change we needed, and worked closely with our leaders to transform our ways of working
Derek S
Director
Fintech Scale-Up
Even after our engagement ended, she continued as a resource & advisor - she genuinely invests in your success
Mike Kaplan
Director
Fintech Scale-Up
Lir brought exactly the steady leadership and management we needed during intense scaling period
Mike Kaplan
Director
B2B Service Provider
With just a few weeks work, Lir streamlined our systems, and clarified and improved team processes and tools.
Ben J
CEO
Fintech Scale-Up
Her coaching of our management team helped with the leadership skills they needed to survive and even thrive through unstability
Mike Kaplan
Director
B2B SaaS
Her process changes improved velocity and predictability, allowing us to scale effectively and deliver better software to our customers
Lance Schafer
General Manager
HR SaaS
Lir is one of most productive people I've worked with here - she helped people change beyond expectations
Paul Graves
CTO
Professional Service Provider
Lir drove the change we needed, and worked closely with our leaders to transform our ways of working
Derek S
Director
Fintech Scale-Up
Even after our engagement ended, she continued as a resource & advisor - she genuinely invests in your success
Mike Kaplan
Director
Fintech Scale-Up
Lir brought exactly the steady leadership and management we needed during intense scaling period
Mike Kaplan
Director
B2B Service Provider
With just a few weeks work, Lir streamlined our systems, and clarified and improved team processes and tools.
Ben J
CEO
Fintech Scale-Up
Her coaching of our management team helped with the leadership skills they needed to survive and even thrive through unstability
Mike Kaplan
Director
B2B SaaS
Her process changes improved velocity and predictability, allowing us to scale effectively and deliver better software to our customers
Lance Schafer
General Manager
HR SaaS
Lir is one of most productive people I've worked with here - she helped people change beyond expectations
Paul Graves
CTO
Professional Service Provider
Lir drove the change we needed, and worked closely with our leaders to transform our ways of working
Derek S
Director
Fintech Scale-Up
Even after our engagement ended, she continued as a resource & advisor - she genuinely invests in your success
Mike Kaplan
Director
Fintech Scale-Up
Lir brought exactly the steady leadership and management we needed during intense scaling period
Mike Kaplan
Director
B2B Service Provider
With just a few weeks work, Lir streamlined our systems, and clarified and improved team processes and tools.
Ben J
CEO
Fintech Scale-Up
Her coaching of our management team helped with the leadership skills they needed to survive and even thrive through unstability
Mike Kaplan
Director
B2B SaaS
Her process changes improved velocity and predictability, allowing us to scale effectively and deliver better software to our customers
Lance Schafer
General Manager
HR SaaS
Lir is one of most productive people I've worked with here - she helped people change beyond expectations
Paul Graves
CTO
Professional Service Provider
Lir drove the change we needed, and worked closely with our leaders to transform our ways of working
Derek S
Director
Fintech Scale-Up
Even after our engagement ended, she continued as a resource & advisor - she genuinely invests in your success
Mike Kaplan
Director
Fintech Scale-Up
Lir brought exactly the steady leadership and management we needed during intense scaling period
Mike Kaplan
Director
B2B Service Provider
With just a few weeks work, Lir streamlined our systems, and clarified and improved team processes and tools.
Ben J
CEO
Fintech Scale-Up
Her coaching of our management team helped with the leadership skills they needed to survive and even thrive through unstability
Mike Kaplan
Director
B2B SaaS
Her process changes improved velocity and predictability, allowing us to scale effectively and deliver better software to our customers
Lance Schafer
General Manager
HR SaaS
Lir is one of most productive people I've worked with here - she helped people change beyond expectations
Paul Graves
CTO
Professional Service Provider
Lir drove the change we needed, and worked closely with our leaders to transform our ways of working
Derek S
Director
Fintech Scale-Up
Even after our engagement ended, she continued as a resource & advisor - she genuinely invests in your success
Mike Kaplan
Director
Fintech Scale-Up
Lir brought exactly the steady leadership and management we needed during intense scaling period
Mike Kaplan
Director
B2B Service Provider
With just a few weeks work, Lir streamlined our systems, and clarified and improved team processes and tools.
Ben J
CEO
Fintech Scale-Up
Her coaching of our management team helped with the leadership skills they needed to survive and even thrive through unstability
Mike Kaplan
Director
B2B SaaS
Her process changes improved velocity and predictability, allowing us to scale effectively and deliver better software to our customers
Lance Schafer
General Manager
HR SaaS
Lir is one of most productive people I've worked with here - she helped people change beyond expectations
Paul Graves
CTO
Professional Service Provider
Lir drove the change we needed, and worked closely with our leaders to transform our ways of working
Derek S
Director
Fintech Scale-Up
Even after our engagement ended, she continued as a resource & advisor - she genuinely invests in your success
Mike Kaplan
Director
Fintech Scale-Up
Lir brought exactly the steady leadership and management we needed during intense scaling period
Mike Kaplan
Director
B2B Service Provider
With just a few weeks work, Lir streamlined our systems, and clarified and improved team processes and tools.
Ben J
CEO
Fintech Scale-Up
Her coaching of our management team helped with the leadership skills they needed to survive and even thrive through unstability
Mike Kaplan
Director
B2B SaaS
Her process changes improved velocity and predictability, allowing us to scale effectively and deliver better software to our customers
Lance Schafer
General Manager
HR SaaS
Lir is one of most productive people I've worked with here - she helped people change beyond expectations
Paul Graves
CTO
Professional Service Provider
Lir drove the change we needed, and worked closely with our leaders to transform our ways of working
Derek S
Director
Fintech Scale-Up
Even after our engagement ended, she continued as a resource & advisor - she genuinely invests in your success
Mike Kaplan
Director
Fintech Scale-Up
Lir brought exactly the steady leadership and management we needed during intense scaling period
Mike Kaplan
Director
B2B Service Provider
With just a few weeks work, Lir streamlined our systems, and clarified and improved team processes and tools.
Ben J
CEO
Fintech Scale-Up
Her coaching of our management team helped with the leadership skills they needed to survive and even thrive through unstability
Mike Kaplan
Director
B2B SaaS
Her process changes improved velocity and predictability, allowing us to scale effectively and deliver better software to our customers
Lance Schafer
General Manager
HR SaaS
Lir is one of most productive people I've worked with here - she helped people change beyond expectations
Paul Graves
CTO
Professional Service Provider
Lir drove the change we needed, and worked closely with our leaders to transform our ways of working
Derek S
Director
Fintech Scale-Up
Even after our engagement ended, she continued as a resource & advisor - she genuinely invests in your success
Mike Kaplan
Director
Fintech Scale-Up
Lir brought exactly the steady leadership and management we needed during intense scaling period
Mike Kaplan
Director
B2B Service Provider
With just a few weeks work, Lir streamlined our systems, and clarified and improved team processes and tools.
Ben J
CEO
Fintech Scale-Up
Her coaching of our management team helped with the leadership skills they needed to survive and even thrive through unstability
Mike Kaplan
Director
B2B SaaS
Her process changes improved velocity and predictability, allowing us to scale effectively and deliver better software to our customers
Lance Schafer
General Manager
HR SaaS
Lir is one of most productive people I've worked with here - she helped people change beyond expectations
Paul Graves
CTO
Professional Service Provider
Lir drove the change we needed, and worked closely with our leaders to transform our ways of working
Derek S
Director
Fintech Scale-Up
Even after our engagement ended, she continued as a resource & advisor - she genuinely invests in your success
Mike Kaplan
Director
Fintech Scale-Up
Lir brought exactly the steady leadership and management we needed during intense scaling period
Mike Kaplan
Director
B2B Service Provider
With just a few weeks work, Lir streamlined our systems, and clarified and improved team processes and tools.
Ben J
CEO
Fintech Scale-Up
Her coaching of our management team helped with the leadership skills they needed to survive and even thrive through unstability
Mike Kaplan
Director
B2B SaaS
Her process changes improved velocity and predictability, allowing us to scale effectively and deliver better software to our customers
Lance Schafer
General Manager
HR SaaS
Lir is one of most productive people I've worked with here - she helped people change beyond expectations
Paul Graves
CTO
Professional Service Provider
Lir drove the change we needed, and worked closely with our leaders to transform our ways of working
Derek S
Director
Fintech Scale-Up
Even after our engagement ended, she continued as a resource & advisor - she genuinely invests in your success
Mike Kaplan
Director
Fintech Scale-Up
Lir brought exactly the steady leadership and management we needed during intense scaling period
Mike Kaplan
Director
B2B Service Provider
With just a few weeks work, Lir streamlined our systems, and clarified and improved team processes and tools.
Ben J
CEO
Fintech Scale-Up
Her coaching of our management team helped with the leadership skills they needed to survive and even thrive through unstability
Mike Kaplan
Director
B2B SaaS
Her process changes improved velocity and predictability, allowing us to scale effectively and deliver better software to our customers
Lance Schafer
General Manager
HR SaaS
Lir is one of most productive people I've worked with here - she helped people change beyond expectations
Paul Graves
CTO
Professional Service Provider
Lir drove the change we needed, and worked closely with our leaders to transform our ways of working
Derek S
Director
Fintech Scale-Up
Even after our engagement ended, she continued as a resource & advisor - she genuinely invests in your success
Mike Kaplan
Director
Fintech Scale-Up
Lir brought exactly the steady leadership and management we needed during intense scaling period
Mike Kaplan
Director
B2B Service Provider
With just a few weeks work, Lir streamlined our systems, and clarified and improved team processes and tools.
Ben J
CEO
High-change
Scaling
Fintech
250 employees
USA
10 → 100 staff in 10 weeks
Keeping efficiency in chaos
Challenge: Scaling from 10 to 100+ employees in 10 weeks. Complex change environment - new product with near monthly wholesale pivots driven by founder
What I did: Built systems for effective communications. Setup ‘single source of truth’ documentation for reference. Devised multiple ways to analyse and improve efficiency. Continuously adjusted tools and processes and documentation during pivots. Coached senior managers to help them perform under stress.
Impact: MVP launched on time, teams stayed resilient and efficient through pivots.
High-change
Scaling
Fintech
250 employees
USA
10 → 100 staff in 10 weeks
Keeping efficiency in chaos
Challenge: Scaling from 10 to 100+ employees in 10 weeks. Complex change environment - new product with near monthly wholesale pivots driven by founder
What I did: Built systems for effective communications. Setup ‘single source of truth’ documentation for reference. Devised multiple ways to analyse and improve efficiency. Continuously adjusted tools and processes and documentation during pivots. Coached senior managers to help them perform under stress.
Impact: MVP launched on time, teams stayed resilient and efficient through pivots.
High-change
Scaling
Fintech
250 employees
USA
10 → 100 staff in 10 weeks
Keeping efficiency in chaos
Challenge: Scaling from 10 to 100+ employees in 10 weeks. Complex change environment - new product with near monthly wholesale pivots driven by founder
What I did: Built systems for effective communications. Setup ‘single source of truth’ documentation for reference. Devised multiple ways to analyse and improve efficiency. Continuously adjusted tools and processes and documentation during pivots. Coached senior managers to help them perform under stress.
Impact: MVP launched on time, teams stayed resilient and efficient through pivots.
Acquisition
Transformation
HR SaaS
150 employees
UK
Legacy systems and mindset post-acquisition
Freeing up 50% of the team through agile transformation
Challenge: Post-acquisition issues - new leadership wanted cultural change and agile delivery practices - existing culture was silo'd and had complex slow delivery approach. Existing teams struggling with restructure, pace of change, and lack of psychological safety after redundancies.
What I did: introduced agile practices to begin cross functional collaboration and prioritization, and improve team sense of empowerment. Restructured to agile 'pods', and shifted culture with agile team coaching. Streamlined tools - esp Jira, helping teams focus on simplicity and transparency. Coached senior leads to regain sense of autonomy - and to support agile change.
Impact: Stronger collaboration and communication between teams. Clarity on priorities / effort focus (killed 100 Jira boards and 2000+ tickets). Improved efficiency through focus on ROI - team was able to complete existing work with 50% of previous effort (freeing up half the team to move to innovation for new product)
Acquisition
Transformation
HR SaaS
150 employees
UK
Legacy systems and mindset post-acquisition
Freeing up 50% of the team through agile transformation
Challenge: Post-acquisition issues - new leadership wanted cultural change and agile delivery practices - existing culture was silo'd and had complex slow delivery approach. Existing teams struggling with restructure, pace of change, and lack of psychological safety after redundancies.
What I did: introduced agile practices to begin cross functional collaboration and prioritization, and improve team sense of empowerment. Restructured to agile 'pods', and shifted culture with agile team coaching. Streamlined tools - esp Jira, helping teams focus on simplicity and transparency. Coached senior leads to regain sense of autonomy - and to support agile change.
Impact: Stronger collaboration and communication between teams. Clarity on priorities / effort focus (killed 100 Jira boards and 2000+ tickets). Improved efficiency through focus on ROI - team was able to complete existing work with 50% of previous effort (freeing up half the team to move to innovation for new product)
Acquisition
Transformation
HR SaaS
150 employees
UK
Legacy systems and mindset post-acquisition
Freeing up 50% of the team through agile transformation
Challenge: Post-acquisition issues - new leadership wanted cultural change and agile delivery practices - existing culture was silo'd and had complex slow delivery approach. Existing teams struggling with restructure, pace of change, and lack of psychological safety after redundancies.
What I did: introduced agile practices to begin cross functional collaboration and prioritization, and improve team sense of empowerment. Restructured to agile 'pods', and shifted culture with agile team coaching. Streamlined tools - esp Jira, helping teams focus on simplicity and transparency. Coached senior leads to regain sense of autonomy - and to support agile change.
Impact: Stronger collaboration and communication between teams. Clarity on priorities / effort focus (killed 100 Jira boards and 2000+ tickets). Improved efficiency through focus on ROI - team was able to complete existing work with 50% of previous effort (freeing up half the team to move to innovation for new product)
Scaling
High-change
AdTech
200 employees
Canada/USA
Planning scaling 20x but delivery shaky
Setting robust processes to enable scaling - and reduce waste
Challenge: They were planning to increase from dozens to hundreds of customers. But current system wasn't ready - unclear processes, wasted effort, and fragile, error prone deployments.
What I did: Redrew team structure to delineate Product v Ops. Defined tailored workflows (Scrum for Product, Kanban for Ops) and introduced key roles like QA and UX. Focussed company attention on ROI-driven prioritisation, lightweight documentation, and a new QA process. Senior manager coaching to improve their leadership skills.
Impact: Improved process, role clarity and prioritisation led to at least 15% less wasted effort. Ease of onboarding for growing teams. Improved robustness of delivery. All enabling successful scaling to customers.
Scaling
High-change
AdTech
200 employees
Canada/USA
Planning scaling 20x but delivery shaky
Setting robust processes to enable scaling - and reduce waste
Challenge: They were planning to increase from dozens to hundreds of customers. But current system wasn't ready - unclear processes, wasted effort, and fragile, error prone deployments.
What I did: Redrew team structure to delineate Product v Ops. Defined tailored workflows (Scrum for Product, Kanban for Ops) and introduced key roles like QA and UX. Focussed company attention on ROI-driven prioritisation, lightweight documentation, and a new QA process. Senior manager coaching to improve their leadership skills.
Impact: Improved process, role clarity and prioritisation led to at least 15% less wasted effort. Ease of onboarding for growing teams. Improved robustness of delivery. All enabling successful scaling to customers.
Scaling
High-change
AdTech
200 employees
Canada/USA
Planning scaling 20x but delivery shaky
Setting robust processes to enable scaling - and reduce waste
Challenge: They were planning to increase from dozens to hundreds of customers. But current system wasn't ready - unclear processes, wasted effort, and fragile, error prone deployments.
What I did: Redrew team structure to delineate Product v Ops. Defined tailored workflows (Scrum for Product, Kanban for Ops) and introduced key roles like QA and UX. Focussed company attention on ROI-driven prioritisation, lightweight documentation, and a new QA process. Senior manager coaching to improve their leadership skills.
Impact: Improved process, role clarity and prioritisation led to at least 15% less wasted effort. Ease of onboarding for growing teams. Improved robustness of delivery. All enabling successful scaling to customers.
Scaling
Transformation
B2B Coaching Service
100 employees
USA
Fast growth left tools and processes behind
Changing workflows from ad-hoc to efficient
Challenge: The company's workflows had grown organically without ever being designed. As they scaled, errors like missed or reworked tasks increased, so teams were stretched and frustrated. The delivery errors were also causing client frustration. And unclear project statuses meant no visibility for management on critical client issues.
What I did: Analysed the unwritten processes and roles (PM/AM) and defined for clarity. Analysed requirements for a project tool and rolled Asana out with training. Created standardised pricing models. Introduced knowledge management (wiki). Created coach request / selection tool. Improved sales tool (Hubspot). Reporting dashboards for SLT portfolio overview.
Impact: Clear, efficient and reliable delivery -> improved client and team happiness, and improved efficiency. Transparency for management on portfolio status enabling effective action. Scalable operations due to improved clarity.
Scaling
Transformation
B2B Coaching Service
100 employees
USA
Fast growth left tools and processes behind
Changing workflows from ad-hoc to efficient
Challenge: The company's workflows had grown organically without ever being designed. As they scaled, errors like missed or reworked tasks increased, so teams were stretched and frustrated. The delivery errors were also causing client frustration. And unclear project statuses meant no visibility for management on critical client issues.
What I did: Analysed the unwritten processes and roles (PM/AM) and defined for clarity. Analysed requirements for a project tool and rolled Asana out with training. Created standardised pricing models. Introduced knowledge management (wiki). Created coach request / selection tool. Improved sales tool (Hubspot). Reporting dashboards for SLT portfolio overview.
Impact: Clear, efficient and reliable delivery -> improved client and team happiness, and improved efficiency. Transparency for management on portfolio status enabling effective action. Scalable operations due to improved clarity.
Scaling
Transformation
B2B Coaching Service
100 employees
USA
Fast growth left tools and processes behind
Changing workflows from ad-hoc to efficient
Challenge: The company's workflows had grown organically without ever being designed. As they scaled, errors like missed or reworked tasks increased, so teams were stretched and frustrated. The delivery errors were also causing client frustration. And unclear project statuses meant no visibility for management on critical client issues.
What I did: Analysed the unwritten processes and roles (PM/AM) and defined for clarity. Analysed requirements for a project tool and rolled Asana out with training. Created standardised pricing models. Introduced knowledge management (wiki). Created coach request / selection tool. Improved sales tool (Hubspot). Reporting dashboards for SLT portfolio overview.
Impact: Clear, efficient and reliable delivery -> improved client and team happiness, and improved efficiency. Transparency for management on portfolio status enabling effective action. Scalable operations due to improved clarity.
Scaling
High-change
B2B Coaching Service
70 employees
USA
Inefficient ops, slow error-prone delivery, unclear ownership
Rebuilding processes in just 3 intense weeks
Challenge - company had evolved workflows and tools over years - and recognised they were now outdated. Inconsistent, inefficient, unreliable processes; variance in tool use; lack of clarity - all leading to stretched and frustrated teams - and clients.
What I did: Rapid analysis and documentation of sales/PM processes. Analysed requirements and proposed tooling change (Wrike, Hubspot). Documented and trained teams in new tools and processes.
Impact: Simple and consistent process - reduced manual steps by 10%. Improved transparency on status; happier teams and clients. Easier training / onboarding in high-turnover environment.
Scaling
High-change
B2B Coaching Service
70 employees
USA
Inefficient ops, slow error-prone delivery, unclear ownership
Rebuilding processes in just 3 intense weeks
Challenge - company had evolved workflows and tools over years - and recognised they were now outdated. Inconsistent, inefficient, unreliable processes; variance in tool use; lack of clarity - all leading to stretched and frustrated teams - and clients.
What I did: Rapid analysis and documentation of sales/PM processes. Analysed requirements and proposed tooling change (Wrike, Hubspot). Documented and trained teams in new tools and processes.
Impact: Simple and consistent process - reduced manual steps by 10%. Improved transparency on status; happier teams and clients. Easier training / onboarding in high-turnover environment.
Scaling
High-change
B2B Coaching Service
70 employees
USA
Inefficient ops, slow error-prone delivery, unclear ownership
Rebuilding processes in just 3 intense weeks
Challenge - company had evolved workflows and tools over years - and recognised they were now outdated. Inconsistent, inefficient, unreliable processes; variance in tool use; lack of clarity - all leading to stretched and frustrated teams - and clients.
What I did: Rapid analysis and documentation of sales/PM processes. Analysed requirements and proposed tooling change (Wrike, Hubspot). Documented and trained teams in new tools and processes.
Impact: Simple and consistent process - reduced manual steps by 10%. Improved transparency on status; happier teams and clients. Easier training / onboarding in high-turnover environment.
How We’ll Work Together
From first conversation to lasting change — here’s the shape most engagements take.
Diagnose
Analyse problems, agree roadmap.
Through 1:1 interviews, and tools and workflow analysis, I surface what's working - and what's not.
Outcome: Clear roadmap, priorities, and timings.
Fix
Roll out practical improvements.
Align, adjust or introduce tools, roles, and processes, then train and roll out practical changes.
Outcome: Efficient workflows, fewer errors -> happier team and clients
Strengthen
Grow leadership and culture for lasting improvement.
Coach managers, senior leaders, and teams - tied to real business outcomes.
Outcome: Confident leaders, better team collaboration, stronger performance.
Diagnose
Analyse problems, agree roadmap.
Through 1:1 interviews, and tools and workflow analysis, I surface what's working - and what's not.
Outcome: Clear roadmap, priorities, and timings.
Fix
Roll out practical improvements.
Align, adjust or introduce tools, roles, and processes, then train and roll out practical changes.
Outcome: Efficient workflows, fewer errors -> happier team and clients
Strengthen
Grow leadership and culture for lasting improvement.
Coach managers, senior leaders, and teams - tied to real business outcomes.
Outcome: Confident leaders, better team collaboration, stronger performance.
Diagnose
Analyse problems, agree roadmap.
Through 1:1 interviews, and tools and workflow analysis, I surface what's working - and what's not.
Outcome: Clear roadmap, priorities, and timings.
Fix
Roll out practical improvements.
Align, adjust or introduce tools, roles, and processes, then train and roll out practical changes.
Outcome: Efficient workflows, fewer errors -> happier team and clients
Strengthen
Grow leadership and culture for lasting improvement.
Coach managers, senior leaders, and teams - tied to real business outcomes.
Outcome: Confident leaders, better team collaboration, stronger performance.
You’ll get honest feedback, practical solutions, and meaningful cultural change — from someone who understands both the operational and human side of your business.
Why choose me
Most consultants tackle processes - but overlook the people.
Most coaches focus on mindset - without addressing operational chaos.
I do both, because lasting change in tech businesses demands practical improvements and cultural shifts together.
With decades leading operational and cultural transformation in tech, I bring clarity and calm to complex transitions, working alongside your teams to deliver real progress. Not just reports or pep talks, but embedded hands-on support - and coaching so your teams thrive.
What differentiates me
Hybrid
A rare blend of consulting and coaching, grounded in decades of operational leadership and transformation in tech
Trust
Trusted by teams to bring calm, clarity, and practical progress as an embedded support - even in the messiest transitions.
Systems <> People
Rapid, hands-on improvements to systems, tools, and delivery, without losing sight of culture and engagement
International Coaching Federation - Associate Certified Coach (ICF ACC)
MBA - Technology Management
Post Graduate Certificate in Business & Personal Coaching
PMI PMP
Diploma in Emergent Team Coaching (2026)
Neurodiversity in Coaching
Years ops & delivery
Years coaching
Business clients
Leaders coached
Why choose me
Most consultants tackle processes - but overlook the people.
Most coaches focus on mindset - without addressing operational chaos.
I do both, because lasting change in tech businesses demands practical improvements and cultural shifts together.
With decades leading operational and cultural transformation in tech, I bring clarity and calm to complex transitions, working alongside your teams to deliver real progress. Not just reports or pep talks, but embedded hands-on support - and coaching so your teams thrive.
What differentiates me
Hybrid
A rare blend of consulting and coaching, grounded in decades of operational leadership and transformation in tech
Trust
Trusted by teams to bring calm, clarity, and practical progress as an embedded support - even in the messiest transitions.
Systems <> People
Rapid, hands-on improvements to systems, tools, and delivery, without losing sight of culture and engagement
International Coaching Federation - Associate Certified Coach (ICF ACC)
MBA - Technology Management
Post Graduate Certificate in Business & Personal Coaching
PMI PMP
Diploma in Emergent Team Coaching (2026)
Neurodiversity in Coaching
Years ops & delivery
Years coaching
Business clients
Leaders coached
Why choose me
Most consultants tackle processes - but overlook the people.
Most coaches focus on mindset - without addressing operational chaos.
I do both, because lasting change in tech businesses demands practical improvements and cultural shifts together.
With decades leading operational and cultural transformation in tech, I bring clarity and calm to complex transitions, working alongside your teams to deliver real progress. Not just reports or pep talks, but embedded hands-on support - and coaching so your teams thrive.
What differentiates me
Hybrid
A rare blend of consulting and coaching, grounded in decades of operational leadership and transformation in tech
Trust
Trusted by teams to bring calm, clarity, and practical progress as an embedded support - even in the messiest transitions.
Systems <> People
Rapid, hands-on improvements to systems, tools, and delivery, without losing sight of culture and engagement
International Coaching Federation - Associate Certified Coach (ICF ACC)
MBA - Technology Management
Post Graduate Certificate in Business & Personal Coaching
PMI PMP
Diploma in Emergent Team Coaching (2026)
Neurodiversity in Coaching
Years ops & delivery
Years coaching
Business clients
Leaders coached
Ready to start?
No pressure. No jargon. Just a useful conversation about what’s going on - and how I can help.